Volunteer Coordinator
Job Title: Volunteer Coordinator
Department: Volunteer Services
Job Status: Full-Time, Monday through Friday 9am-5pm
Classification: Non-Exempt
Reports To: Director of Volunteer Services
Effective Date: March 27, 2025
Job Summary:
The Volunteer Coordinator provides administrative support for Action Wellness volunteers under the direction of the Director of Volunteer Services. This role is essential for ensuring that the agency’s volunteers are supported, scheduled and engaged in meaningful work that directly contributes to Action Wellness’ mission.
Essential Job Duties:
Volunteer Program
- Schedule and facilitate orientation of new volunteers monthly.
- Assist in evaluating volunteer(s) performance through direct observation to identify fit for Buddy program.
- Ensure initial invite and reminders for new volunteer orientation is emailed timely.
- Coordinate the scheduling, delegation and provide direction to volunteers assisting with orientation.
- Schedule volunteer placement meetings and maintain online volunteer applications, background checks (criminal and child abuse), and a variety of required new volunteer paperwork.
- Administer Criminal and Child Abuse Background check online and follow-up with background check results
- Initiate payment for background check applications
- Develop tracking system to renew background checks (criminal and child abuse) every five (5) years
- Facilitate training programs (Buddy and Universal Precaution and Infection Control) for volunteers including: set-up and breakdown of training area and order boxed lunches.
Events
- Responsible for scheduling and organizing a variety of volunteer festivities including other events such as: Pride, Outfest, Code Red, Disability Pride, Educational Outreach, community events and health fairs.
- Represent Action Wellness at special events and delegate assignments of volunteers to support event.
Immediate Seating
- Daily management of Immediate Seating Activities:
- Manage daily website, ticket requests, solve customer concerns, print labels and disclosure of inserts.
- Update Immediate Seating information in Salesforce, telephone line and Action Wellness Lobby bulletin board.
- Support Immediate Seating prospective and current volunteers, reservationist, as well as provide training to volunteers.
Office Support
- Lead the identification of volunteer service opportunities by processing the “volunteer request form”, coordinate and schedule volunteer office support.
- Provide guidance, support and collaboration of volunteer(s) along with the requesting department.
- Maintain volunteer calendar and schedule by updating weekly via Groupwise.
Supplies
- Responsible for ensuring adequate supplies are on hand for the volunteer department:
- Snacks and beverages (sodas)
- Condoms, COVID test and give away items
- Conduct an inventory audit monthly of volunteer supplies.
Knowledge, Skills and Abilities
- Ability to organize and monitor multiple activities, events and volunteers in fast-paced environment.
- Interpersonal and communication skills (able to articulate ideas clearly and concisely; and effectively engage audience).
- Ability to work independently with little supervision.
- Excellent time management skills with the ability to meet deadlines.
- Possess data entry and database management skills.
- Knowledge and experience working in Salesforce for volunteer management preferred.
Education and Experience
- High School Diploma or GED required with at least two (2) to three (3) years of proven experience working in volunteer services for a non-profit organization. Bachelor’s Degree in related field preferred but not required.
Medical Case Manager (Bucks County)
Position Title: Medical Case Manager
Reports To: Coordinator
Department: Direct Services
Program: DHH
Location: Langhorne, PA – Bucks County
Status: Full-time, Non-Exempt, eligible for benefits
Qualifications:
- Degree in Social Work, Human Services, Sociology, Psychology or Nursing. Minimum Bachelor’s Degree, Master’s preferred.
- Expertise in case management and client advocacy.
- Ability to work with diverse populations and with critical and emergency situations.
- Understanding of medical and psychosocial issues related to HIV disease and related conditions.
- Fluency in Spanish or French a plus.
- Some flexibility in work hours, including occasional evenings and weekends for work events.
Basic Function:
- Provide the full range of case management services to HIV positive clients assigned to caseload of around 40-50 clients.
- Function as a part of the Direct Services team to ensure high quality services are provided to clients.
- This position is located in Langhorne, PA
Specific Responsibilities:
- Act as medical case manager for individuals and families infected/affected by HIV/AIDS.
- Assess clients’ needs; develop, implement and monitor service care plans.
- Link clients to appropriate medical, mental health, addiction and support services.
- Accompany clients to at least 2 medical visits per year.
- Coordinate and monitor services; assist clients with advocating for entitlements.
- Provide on-site case management in clinics or hospitals as needed.
- Conduct home visits as necessary.
- Collaborate with other service providers and agencies.
- Provide information, education and referral to clients and members of their support system as required.
- Serve as a resource for the community around AIDS-related issues.
- Participate in Action Wellness’ staff and supervisory meetings.
- Complete written documentation of client interactions within two business days.
- Provide intake coverage as assigned.
- Perform other duties as required.
Bilingual HIV Medical Case Manager (French/English)
Salary Range: $45,000 – $50,000 Annually
Position Title: HIV Medical Case Manager (Bilingual French/English)
Reports To: Coordinator
Department: Direct Services
Program: DHH
Location: West Philadelphia
Status: Full-time Monday-Friday 9am to 5pm, Nonexempt, eligible for benefits
Qualifications:
- Degree in Social Work, Human Services, Sociology, Psychology or Nursing.
- Minimum Bachelor’s Degree, Master’s preferred.
- Expertise in case management and client advocacy.
- Ability to work with diverse populations and with critical and emergency situations.
- Understanding of medical and psychosocial issues related to HIV disease and related conditions.
- Bilingual French/English.
- Some flexibility in work hours, including occasional evenings and weekends for work events.
Basic Function:
- Provide the full range of case management services to HIV positive clients assigned to caseload of approximately 45-50 clients.
- Function as a part of the Direct Services team to ensure high quality services are provided to clients.
- This position is located in West Philadelphia and works closely with Health Center #3. Weekly meetings are held at Action Wellness’ main office in Center City.
Bilingual LEAP Case Manager (Spanish)
Salary Range: $50,000 – $55,000 Annually
Position Title: Bilingual LEAP Case Manager
Reports To: LEAP Coordinator
Department: Direct Services
Program: Linkage and Engagement After Prison (LEAP) Program
Status: Full-time, Nonexempt, eligible for benefits
Qualifications:
Minimum Bachelor’s degree, Master’s preferred, in social work or related field.
Experience in human service delivery, case management, assessment and client advocacy.
Understanding of the medical and psycho-social issues related to opioid use disorder and other health concerns.
Experience working with incarcerated and/or re-entering populations preferred.
Ability to work with diverse populations.
Working knowledge of local resources. Ability to work with various professionals, including medical, non-medical, and para-professional staff in the case management and prison system.
Eligible to enter the correctional facilities as a contract employee.
Flexibility in work hours, including occasional evenings and weekends for events.
Bilingual in English and Spanish.
Basic Function:
Must understand and be willing to adhere to the philosophy and practice of harm reduction.
Provide case management services to individuals currently incarcerated or those recently released from the Philadelphia County Prison system and who have a diagnosis of opioid use disorder.
Provide consultation to other staff regarding prison issues on an as needed basis.
Liaison with the staff of YesCare, Defenders Association, court officers, probation and parole offices.
LEAP Case Manager (Kensington Office)
Position Title: LEAP Case Manager
Reports To: LEAP Coordinator
Department: Direct Services
Program: Linkage and Engagement After Prison (LEAP) Program
Status: Full-time Monday through Friday 9am-5pm, Nonexempt, eligible for benefits
Qualifications:
- Minimum Bachelor’s degree, Master’s preferred, in social work or related field.
- Experience in human service delivery, case management, assessment and client advocacy.
- Understanding of the medical and psycho-social issues related to opioid use disorder and other health concerns.
- Experience working with incarcerated and/or re-entering populations preferred.
- Ability to work with diverse populations.
- Working knowledge of local resources. Ability to work with various professionals, including medical, non-medical, and para-professional staff in the case management and prison system.
- Eligible to enter the correctional facilities as a contract employee.
- Flexibility in work hours, including occasional evenings and weekends.
Basic Function:
- Must understand and be willing to adhere to the philosophy and practice of harm reduction.
- Provide case management services to individuals currently incarcerated or those recently released from the Philadelphia County Prison system and who have a diagnosis of opioid use disorder.
- Provide consultation to other staff regarding prison issues on an as needed basis.
- Liaison with the staff of YesCare, Defenders Association, court officers, probation and parole offices.
*Please note that while the majority of programs at Action Wellness serve clients living with HIV, this is a program that serves those living with opioid use dependence who are HIV negative.
Behavioral Health Specialist
Position Title: Medical Case Manager, Behavioral Health Specialist
Reports To: Case Management Coordinator
Department: Direct Services
Program: Case Management/ Client Services
Status: Full-time Monday through Friday 9am-5pm, Nonexempt, eligible for Benefits
Qualifications:
- Bachelor’s degree required in Social Work, or related field, Master’s preferred.
- Expertise in mental health/mentally challenged, addiction, case management and client advocacy. Ability to work with diverse populations.
- Experience in guiding clients through critical and emergency situations.
- Sensitivity to cultural and economic differences.
- Knowledge of or ability to learn Philadelphia resources and services.
- Understanding of medical and psychosocial issues related to HIV disease and related conditions.
- Flexibility in work hours, including evenings and weekends for events.
Basic Function:
- Provide the full range of case management services to clients assigned to caseload.
- Maintain a caseload of 35-45 clients.
- Provide back-up clinical coverage for direct service unit as part of direct service unit Case Management team.
Family/Perinatal Case Manager
Position Title: Family & Perinatal HIV Case Manager
Reports To: Case Management Coordinator
Department: Direct Services
Program: Perinatal
Status: Full-time (Mon-Fri 9-5pm), Nonexempt, eligible for benefits
Qualifications:
- Degree in Nursing or Social Work. Minimum Bachelor’s Degree, Master’s preferred.
- Minimum of one year experience in social/human service delivery.
- Experience working outside of a hospital setting.
- Expertise in case management, client advocacy, and women’s health with some supervisory experience preferred.
- Ability to work with diverse populations and with critical and emergency situations.
- Sensitive to cultural and economic differences and the concerns of women and children.
- Knowledge of local resources and service pool.
- Understanding of medical and psycho-social issues related to HIV disease and conditions specifically related to HIV positive pregnant women.
- Flexibility in work hours, including occasional evenings and weekends for annual agency events.
Basic Function:
- Provide the full range of case management services to assigned caseload of approximately 40-45 HIV positive clients, including some pregnant women, in clinical and/or office settings.
- Work with other identified program staff to decrease vertical transmission of HIV in consumers who receive services.
- Function as a part of the Direct Services team to ensure high quality services are provided to clients.
- This position is located in West Philadelphia. Agency meetings are held bi-monthly in Center City. This position is outstationed 1+ days each week at Strawberry Mansion Health Center.
Medical CM Specialist – Harbor Project
Salary Range: $44,000 – $49,000 Annually
Reports to: Case Management Coordinator
Department: Direct Services
Program: Case Management / Client Services
Location: Pathways To Housing Inc.
Status: Full Time, Non-Exempt, Eligible for benefits
Basic Function:
Provide a full range of HIV case management services to 20 intensive need clients.
Function as a part of the Direct Services team to ensure that high quality services are provided to clients.
Work in a responsible manner to assist formerly homeless individuals who are living with HIV/AIDS, psychiatric disabilities and/or substance abuse.
Qualifications:
Bachelor’s degree in social work, psychology or related field required and Addiction Counseling Certification a plus. Master’s degree preferred; Experience in social/human service delivery mental health and addiction counseling.
Demonstrated expertise in case management, supportive housing and client advocacy.
Ability to work with diverse populations including clients and staff in critical and emergency situations.
Sensitive to cultural, economic, gender, and sexual orientation differences. Patience, creativity, flexibility and compassion to people with disabilities.
Knowledge of local resources and service pool systems. Understanding of medical and psychosocial issues related to HIV disease, Mental Health, Drug and Alcohol abuse and other related conditions.
Flexibility in work sites, work hours, including occasional evenings and weekends. Valid driver’s license required.
Medical Case Manager
Qualifications:
Opioid Care Outreach Specialist (LEAP Program)
Salary Range: $37,000 – $42,000 Annually
Position Title: Care Outreach Specialist (LEAP)
Reports To: Linkage and Engagement After Prison (LEAP) Case Manager
Department: Direct Services
Status: Full-time Monday through Friday 9am-5pm, Non-Exempt, Eligible for Benefits
Qualifications: High school graduate or GED equivalent with a stable work history. Solid written and oral communication skills are necessary. Good judgement, ability to be compassionate. Prior experience in the health or social work field is desired. Knowledge of community resources or experience dealing with individuals with substance use disorder and/or formerly incarcerated people is a plus. Some flexibility needed concerning work hours, occasional evenings and weekends are required for work events.
Basic Function: To support the client’s ability to manage life and activities of daily living, assist in maintaining contact with clients who are diagnosed with substance use disorder. Must understand and be willing to adhere to the philosophy and practice of harm reduction. Under the direction of the LEAPP Coordinator, provide support to clients in accessing benefits and entitlements. Assist and link clients with primary medical care and supportive social services. Follow-up in the field on clients who have become lost to care (Clients who have not maintained contact with Case Manager or Primary Medical Care).
*Please note that while the majority of programs at Action Wellness serve clients living with HIV, this is a program that serves those living with opioid use dependence who are HIV negative.
Specific Responsibilities:
- Accompany clients to medical and social service related appointments.
- Assist case managers in relocating clients are lost to follow-up.
- Document and monitor progress and participation of clients connected to services.
- Attend and participate in all Action Wellness staff meetings.
- Participate in training, supervision and staff development as required.
- Maintain accurate records and documentation of services provided.
- Provide information, education, and practical assistance to clients and members of their support system as required.
- Other duties as required.
Bilingual Medical Case Manager
Position Title: Bilingual Medical Case Managers (Spanish/English Speaking) (Haitian Creole/English Speaking)
Reports To: Coordinator
Department: Direct Services
Program: DHH
Status: Full-time Monday through Friday 9am-5pm, Non-Exempt, eligible for benefits
Qualifications:
Degree in Social Work, Human Services, Sociology, Psychology or Nursing. Minimum Bachelor’s Degree, Master’s preferred.
Expertise in case management and client advocacy.
Ability to work with diverse populations and with critical and emergency situations.
Understanding of medical and psychosocial issues related to HIV disease and related conditions.
* Fluency in Spanish and English a must. * Or fluency in Haitian Creole and English.
Some flexibility in work hours, including occasional evenings and weekends for events.
Basic Function:
Provide the full range of case management services to HIV positive clients assigned to caseload of approximately 40-45 clients.
Function as a part of the Direct Services team to ensure high quality services are provided to clients.
Housing Specialist
Salary Range: $44,000.00 – $49,000.00 Annually
Reports To: Housing Coordinator
Department: Direct Services
Program: Housing / Client Services
Status: Full-time, Non-Exempt, eligible for benefits
Basic Function:
Provide the full range of direct services to clients seeking assistance with housing that include identifying housing and assistance in accessing rental, mortgage, and utility programs.
Function additionally as a direct link and support to clients residing in subsidized housing programs to assist the clients in maintaining housing, developing goals to obtain permanent housing, and report and monitor progress.
Qualifications:
Minimum Bachelor’s Degree, Master’s preferred and experience in social/human service delivery. Expertise in housing counseling and services, as well as client advocacy.
Ability to work with diverse populations and address critical and emergency situations.
Sensitivity to cultural and economic differences. Knowledge of local resources and service pool.
Understanding of medical and psycho-social issues related to HIV disease and related conditions.
Flexibility in work hours, including occasional evenings and weekends.
