Certified Recovery Specialist
Job Summary
The Certified Recovery Specialist (CRS) provides non‑clinical support to individuals working toward long‑term recovery from substance use disorders (SUDs). Drawing on their own lived experience, the CRS serves as a role model and mentor, helping clients build practical coping skills, strengthen motivation, and stay accountable to their recovery goals. Through ongoing encouragement and guidance, the CRS promotes increased engagement, stability, and satisfaction throughout the recovery process. In addition, CRS staff will accompany clients to medical, and other essential appointments to ensure continuity of care and reduce barriers to access.
Essential Functions
- Provide encouragement and practical guidance by drawing on personal recovery experience. Serve as a positive role model and offer peer-based support to individuals at all stages of recovery.
- Support clients in following through with scheduled intakes, treatment appointments, and other recovery-related commitments, helping reduce barriers to engagement.
- Work collaboratively with the case manager to help clients progress toward the goals outlined in their service care plan. Demonstrate and reinforce effective coping strategies, problem‑solving approaches, and self‑care practices.
- Maintain accurate, timely documentation of client interactions, progress, and services provided. Communicate and coordinate with multidisciplinary treatment teams and external agencies to ensure continuity and quality of care.
- Conduct proactive outreach to reconnect individuals who have disengaged from case management services, supporting their return to consistent participation in agency programs.
- Uphold all state and federal confidentiality regulations and adhere to established professional ethical standards in every aspect of service delivery.
Perinatal Case Manager
Job Summary
The Perinatal HIV Case Manager provides comprehensive case management services to a caseload of approximately 35–40 HIV-positive clients, including pregnant individuals, in both clinical and office-based settings. This role is integral to efforts aimed at reducing vertical transmission of HIV by coordinating care, supporting treatment adherence, and ensuring timely access to prenatal and HIV-related services. The Case Manager works collaboratively with HIV and OB providers, as well as other program staff, to deliver high-quality, client-centered care as part of the Direct Services team.
Essential Functions
- Serve as the medical case manager for individuals, pregnant women, and families impacted by HIV/AIDS, providing comprehensive support across clinical and community settings.
- Conduct needs assessments and develop, implement, and monitor individualized Service Care Plans tailored to each client’s circumstances.
- Connect clients to appropriate medical, mental health, housing, immigration, legal, substance use, and social support services.
- Coordinate and monitor service delivery, assisting clients in advocating for entitlements and public benefits, including prescription and utility assistance programs.
- Provide on-site case management in clinics and hospitals as needed to support continuity of care.
- Advocate proactively for clients, utilizing all available resources to address barriers and support access to care.
- May be responsible for creating and maintaining resource lists relevant to perinatal and HIV-related services.
- Attend a minimum of five perinatal medical appointments, one postpartum visit, and two HIV specialist appointments per client to support engagement in care.
- Conduct home visits twice annually to assess living conditions and provide additional support.
- Assist clients with transportation coordination to ensure access to essential services.
- Collaborate with external service providers and agencies, including the Department of Human Services (DHS), to ensure integrated care.
- Offer education, information, and referrals to clients and their support networks to promote informed decision-making.
- Represent the agency at community events, including outreach efforts such as baby showers, to raise awareness and connect with potential clients.
- Maintain up-to-date knowledge of resources, benefits, and entitlements to effectively refer clients and advocate for their needs.
- Achieve a minimum of 450 units of service per month (measured in 15-minute increments), meeting productivity expectations.
- Complete written documentation of all client interactions within two business days, in accordance with agency standards.
- Ability to manage a caseload of 35–40 clients, meeting service unit goals and documentation deadlines.
HIV Medical Case Manager
Position Title: HIV Medical Case Manager
Reports To: Coordinator
Department: Direct Services
Program: DHH
Status: Full-time Monday through Friday 9am-5pm, Nonexempt, eligible for benefits
Qualifications:
- Degree in Social Work, Human Services, Sociology, Psychology or Nursing.
- Minimum Bachelor’s Degree, Master’s preferred.
- Expertise in case management and client advocacy.
- Ability to work with diverse populations and with critical and emergency situations.
- Understanding of medical and psychosocial issues related to HIV disease and related conditions.
- Fluency in Spanish, French or Haitian Creole a plus.
- Case Manager positions also available in Philadelphia and Buck County office locations.
- Some flexibility in work hours, including occasional evenings and weekends for work events.
Basic Function:
- Provide the full range of case management services to HIV positive clients assigned to caseload of approximately 45-50 clients.
- Function as a part of the Direct Services team to ensure high quality services are provided to clients.
Housing Specialist
Job Summary
The Housing Specialist provides comprehensive direct services to individuals and families facing housing instability. This includes identifying housing resources, navigating homeless services, and assisting with rental and utility assistance programs. The role also serves as a key support for clients residing in subsidized housing, helping them maintain stable housing, set goals toward permanent housing, and monitor progress. The Housing Specialist works collaboratively with clients and service partners to promote housing security and long-term self-sufficiency.
Essential Functions
- Conduct intake and face-to-face needs assessments with clients, collecting eligibility documentation including verification of disability, proof of homelessness, housing demographics, and informed consent.
- Collaborate with clients and their support teams to develop individualized housing plans, while maintaining strict confidentiality.
- Consult with homeless service providers during intake to enroll clients, expedite transfer requests and for discharge planning.
- Provide specialized housing counseling and advocacy for individuals who are disabled due to HIV disease, who identify housing as a primary concern, managing an active caseload.
- Assist clients in locating housing within local Fair Market Rent guidelines, and connect them to housing services, utility assistance programs, and budget counseling.
- Monitor rental and utility payments monthly, reassessing client needs and adjusting plans as appropriate.
- Engage with landlords to support lease negotiations, lease signing and housing inspections.
- Complete required rental calculations, program agreements, lease addendums, annual re-certifications, along with rental suitability where applicable.
- Ensure all client contacts, referrals, and service documentation are completed in accordance with timelines outlined in the Direct Service Policy and Procedure Manual and funding requirements.
- Provide training to Action Wellness staff and volunteers on housing-related topics, and maintain updated agency resources on housing and utility programs.
- Educate clients on tenant rights and responsibilities, housing programs, and available resources.
- Offer referrals and educational support to clients and their families as needed.
- Build and maintain strong relationships with local housing providers, community development organizations, and public housing agencies at the city and state level.
- Maintain up-to-date knowledge of housing resources, benefits, and entitlements to effectively refer clients and advocate for their needs.
- Meet the agency’s minimum standard of 450 units of service per month (measured in 15-minute increments).
- Complete all intake documentation in Case Worthy and HMIS, along with related paperwork within 24 hours of client encounters.
- Maintain and document minimum required contact with each client on the caseload, following agency standards.
